Refund and Returns Policy

Table of Contents

1. Refund Eligibility:

– To be eligible for a refund, you must initiate the return process within 2 days from the date of delivery.

– The item(s) must be unused, undamaged, and in their original packaging.

– Certain items, such as perishable goods or personalized products, may not be eligible for a refund. Please refer to the product description for specific details.

2. Return Process:

– To initiate a return, please contact our customer service team via our Contact Us page within the specified timeframe.

– Our customer service representatives will guide you through the return process and provide you with a Return Authorization (RA) number, which must be clearly marked on the package.

– Please ensure that the item(s) are securely packaged to avoid damage during transit.

3. Refund Options:

– Upon receipt and inspection of the returned item(s), we will issue a refund to the original payment method used for the purchase.

– If the item(s) meet the eligibility criteria, we will refund the full purchase amount, including any applicable taxes, within 7-21 business days.

– If the return is initiated after the specified timeframe or the item(s) do not meet the eligibility criteria, we reserve the right to offer a partial refund or deny the return request.

4. Exchanges:

– We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item(s).

5. Shipping Costs:

– Unless the return is due to our error, the customer is responsible for the return shipping costs.

– In the case of a faulty or damaged item, we will provide a prepaid return label.

6. Damaged or Faulty Items:

– In the unlikely event that you receive a damaged or faulty item, please contact our customer service team immediately.

– We will arrange for the return of the item and, upon inspection, offer a replacement or a full refund, including any shipping costs incurred.

Please note that this Refund and Returns Policy applies to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their individual returns policy.

We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy. If you have any further questions or require assistance, please do not hesitate to contact our customer service team.